Term Conditions Page

1. introduce

1.1 welcome Tmall Global platform (“ website" ). please read the following terms of service carefully before using this website or opening a website Tmall Global account (" account" ) this way you will realize your legal rights and obligations Tmall Global its branches and subsidiaries ( individually and collectively," Tmall Global", " we', "we" or "our" ). "services" we provide or provide include ( one ) website, (b) the services provided by the website and Tmall Global client software provided through the website, and (c) all information, link pages, functions, data, text, images, photos, graphics, music, sound, video ( including live broadcast ), message, tags, content, programming, software, application services ( including but not limited to any mobile application services ) or other materials provided through the website or its related services (" content" ). any new features added or enhanced services are also subject to these terms of service. these terms of service govern your use of the services provided Tmall Global.

1.2 these services include online platform services that provide a place and opportunity for sales between buyers (“ buyer" ) and seller (“ seller” ) ( collective "you", "user" or "party" ). the actual contract for actual sale is directly between the buyer and the seller, Tmall Global not a party to any other contract between the buyer and seller or to any other contract, nor accept obligations relating to any such contract. the parties to such transactions will be solely responsible for the sales contract, merchandise listing, purchase warranty, etc. between them. Tmall Global do not participate in transactions between users. Tmall Global content or information provided by the user or user may be pre-screened. Tmall Global the right reserves the right to any content or information posted on the website under section 6.4 of this article. Tmall Global it is not possible to ensure that the user actually completes the transaction.

1.3 before becoming a user of the website, you must read and accept these terms of service and link to all terms and conditions of these terms and you must agree to the processing of personal data as described in the linked privacy policy.

1.4 Tmall Global the right to change, modify, suspend or terminate all or any part at any time or at any time required by local law or at any time at any time or at any time at any time or at any time at any time at any time or at the time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any time at any Tmall Global can be beta some services or their features are released in the version that may not work properly or the final version is available, and we will not assume any responsibility in this case. Tmall Global you may also restrict certain features or restrict your access to part or entire website or services at your sole discretion without notice or liability.

1.5 Tmall Global reservations reserve the right to deny access to the website or services or to allow you to open an account for any reason.

by usingTmall Global services or opening an account, your irrevocable acceptance and agreement to the terms of this agreement, including other terms, conditions and policies as referenced herein / or link.

if you do not agree to these terms, please do not use our services or visit the website. if you are under 18 years of age or under the legal age agreed under this agreement in accordance with applicable laws of your country (“ legal age” ), you must obtain permission from your parents or legal guardian to open an account, and the parents or legal guardian must agree to the terms of this agreement. if you do not know if you are legally old or do not understand this section, please do not create an account until you seek help from your parents or legal guardians. if you are the parent or legal guardian of a minor who is creating an account, you must accept the terms of this agreement on behalf of the minor and you will use all accounts or company services using the account, whether the account is currently open or later created.

2. privacy

2.1 your privacy is very important to us Tmall Global. to better protect your rights, we provide Tmall Global the privacy policy explains our privacy practices in detail. please check the privacy policy to learn how Tmall Global collect and use information related to your account, / or your use of the service (“ user information” ). by using the services or providing information on the website, you:

( i ) agree Tmall Global collect, use, disclose and / or process your content, personal data and user information as described in the privacy policy;

(ii) agree and acknowledge that your exclusive right to user information is your and Tmall Global; and

(iii) whether directly or indirectly, your user information will not be disclosed to any third party, or any third party will be allowed to access or use your user information without Tmall Global in advance written consent.

2.2 users who own personal data from other users through the use of the service (“ receiver” ) hereby agree, they will ( i ) comply with all applicable personal data protection laws that are applicable to all such data; ( me i ) personal data allowed to be collected by the recipient (“ disclose the political party” ) delete his or her data from the receiving party's database; and ( me, i, i ) the party allowed to review that the recipient has collected information about them in each case ( me i ) and ( me, i, i ) the above shall be in accordance with the provisions and requirements of applicable laws.

3. limited license

3.1 Tmall Global grant you a limited and revocable license to access and use the services that comply with these terms of service and conditions. all proprietary content, trademarks, service marks, brand names, logos and other intellectual property rights (“ intellectual property" ) what is displayed in the website is Tmall Global if applicable, third party owners identified in the website. no right, title or interest shall be claimed by any party accessing this website without directly or indirectly granting the rights or licenses of any party accessing this website. by using or accessing the services, you agree to comply with all other applicable laws on copyright, trademark, service mark, and protection of the services, the website and its content. you agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell or create derivative works of the services, the website or any part of its content. you may not mirror or frame any part or entire content of this website on any other server or as part of any other website without our prior written consent. in addition, you agree that you will not use any robots, spiders or any other automated equipment or manual processes to monitor or copy our content without our prior written consent ( standard search engine technology adopted by internet search websites is considered to internet user guide to this website ).

3.2 you are welcome to link to the website from your website, as long as your website is not meant to be endorsed or associated with it. Tmall Global. you acknowledge this Tmall Global the service may be discontinued at its sole discretion and at any time, partly or in whole, without notice.

4. software

4.1 as part of the service, any software we provide to you is subject to these terms of service. Tmall Global all rights reserved for the software not expressly granted Tmall Global here. any third-party script or code (linked or referenced from the service) is licensed by a third party that owns such script or code, and not by Tmall Global.

5. accounts and security

5.1 some features of our service require the registration of an account by selecting a unique user id (" user id" ) and password and provide certain personal information. if you select a user idTmall Global, dislike or inappropriate at your sole discretion Tmall Global have the right to suspend or terminate your account. you may be able to use your account to access other products, websites, or services that we have enabled access or kidnapped or collaborated with. Tmall Global not reviewed and assumes no responsibility for any third-party content, features, services, services, privacy policies or other practices of these products, websites or services. if you do so, the terms of service for these products, websites, or services (including their respective privacy policies) are different from these terms of service, / or our privacy policy may also apply to your use of these products, websites or services.

5.2 do you agree ( one ) keep password confidential and use only your users when logging in id and password, (b) make sure you log out of your account at the end of each session on the site, (c) notify now Tmall Global any unauthorized use of your account, users id and / or password, and (d) make sure your account information is accurate and up-to-date. even if you are not investing in such activities or purposes, you are also interested in the user. id and all activities occurring under the account are fully responsible. Tmall Global no liability is required for any loss or loss arising from unauthorized use of the password or failure to comply with this section.

5.3 do you agree Tmall Global you may suspend, freeze or terminate your account and users immediately without notice or any third party for any reason and without notice or any third party id， delete or discard with your account and your account and users id any related content, withdraw any subsidy provided to you, cancel any transaction with your account and in more serious cases or in a person with authority or in a protest or in a protest, and resist, or temporarily or in a protest, or revoke, and revoke the company, and revoke it here, and revoke and revoke it, and revoke it, and revoke it, and revoke it, and revoke it, and / or take any other action Tmall Global deem necessary. reasons for such actions may include, but are not limited to, actual or suspicious ( one ) long-term inactivity, (b) letters or spirits that violate these terms of service, (c) illegal, fraud, harassment, slander, threatening or abuse (d) have multiple user accounts, (e) to resell commercially, buy products on the website, (f) purchase products from the same seller or related seller group abnormally or excessively, (g) abuse of vouchers ( including but not limited to selling coupons to third parties, selling coupons or other credits with large marks above the face value / or use abnormal or overuse credentials on the website ), or (h) acts that are harmful to other users, third parties or commercial interests Tmall Global. accounts may be used for illegal, fraudulent, harassing, defamatory, threatening or abuse purposes without notifying you. in the event of a legal dispute or law enforcement action, it is related to your account or used for any reason, Tmall Global your account can be terminated immediately without notice.

5.4 users can notify their account Tmall Global in written form ( including via email [email protected]) they have a desire to do so. despite any termination, the user is responsible for any incomplete transactions ( whether it is before or after termination ), shipping of products, payment of products or similar payments and users must contact Tmall Global after he or she executes promptly and effectively and completes all incomplete transactions in accordance with the terms of service. Tmall Global shall not be liable and shall be compensated for any damages arising from the measures taken under this section. user waives any claim under any such action taken Tmall Global.

5.5 you can only use the services, / if you update from time to time, open an account in one of our approved countries.

6. term of use

6.1 license for the use of this website and the service is valid until termination. this license will be terminated in accordance with these terms of service, or if you do not comply with any of these terms of service. in any such case, Tmall Global without notifying you, this termination may be affected.

6.2 you agree not to:

( one ) upload, post, disseminate or otherwise provide any unlawful, harmful, threatening, abused, harassing, shocking, frustrating, frustrating, tortious, defamatory, vulgar, obscene, lustful, lustful, privacy towards others, hatred or racial, race or other person's privacy;

(b) violation of any laws, including any laws and regulations regarding export and import restrictions, third party rights, or project policies that we prohibit and restrict;

(c) upload, publish, transmit or otherwise provide any content that contains unsupervised minors or uses the services to in any way harm minors;

(d) use the services or upload content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;

(e) forge the title or otherwise manipulate the identifier to obscure the origin of any content transmitted through the service;

(f)  remove all proprietary notices from this site;

(g) cause, permission or authorization without express permission Tmall Global; 

(h) use the services in any manner permitted by any third party or license granted herein;

( i )  use the service or upload content in a fraudulent, unreasonable, false, misleading or deceptive way;

(j)  open and / or multiple user accounts relating to any violation of the letters or spirit of these terms of service;

(k) access Tmall Global platform, open a user account, or access the user account using an emulator, emulator, robot or other similar hardware or software;

(l)  manipulate the price of any item or interfere with the list of other users;

(m) take any action that may undermine feedback or rating systems;

(n) try to decompile, reverse engineer, disassemble or crack the service ( or any part of it ), or defeat or overcome by any encryption technology or security measures Tmall Global about the service and / or data transmitted, processed or stored Tmall Global; 

(o) receive or collect any information about other account holders, including but not limited to any personal data or information;

(p) upload, email, post, transmit or otherwise provide content that you do not have the right to provide under any law or contract or fiduciary relationship ( for example, internal information, proprietary and confidential information learned or disclosed as part of an employment relationship or under non-disclosure agreements ); 

( ask ) upload, email, post, transmit or otherwise provide any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of either party;

(r) upload, email, post, transmit or otherwise provide any unsolicited or unauthorized advertising, promotional materials, “spam,” “spam,” “chain letter,” “pyramid scheme” or any other unauthorized form of tendering;

(s) upload, email, publish, transmit or otherwise provide any software virus, worm, trojan horse or any other computer code, routine, file or program designed to interfere, manipulate, interrupt, disrupt or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment directly or indirectly;

(t)  break the normal flow of conversations, make the screen "scroll" faster than other users of the service, or type in a way that negatively affects other users' ability to communicate in real time;

( you ) interfere with the use of the services or any other user of the services and enjoyment of the services, services or servers or networks, or disobey any requirements, procedures, policies or regulations of the network connected to the website;

(v) take any action or conduct any act that may directly or indirectly damage, disable, overwrite or damage the server or network connected to the services;

(w) use of these services intentionally or inadvertently violates any applicable local, state, national or international law, rules, regulations, directives, guidelines, policies or regulations, including but not limited to laws and requirements ( do you have legal force? ) related to anti-money laundering or anti-terrorism;

(x) use of these services violates or evades by the u.s. treasury office of foreign assets control, the united nations security council, the european union or je any sanctions or embargoes administered or enforced by the ministry of finance;

(y) use these services to invade others’ privacy or “stalk” or otherwise harass others;

(z) infringement of rights Tmall Global, including any intellectual property rights and any rights to the same rights;

(aa) use these services to collect or store personal data related to other users’ prohibited behaviors and activities; and / or

(bb) list items that infringe on third-party copyrights, trademarks or other intellectual property rights, or use the services in a manner that infringes on others' intellectual property rights.

(cc) guidance or encourage other users to trade on the website.

6.3 you understand that all content, whether publicly published or privately transmitted, is the sole responsibility of those whose origins are. this means you, not Tmall Global, all responsibility for all content you upload, post, email, transmit or otherwise provide. you understand that by using this website, you may be exposed to content you may consider to be offensive, indecent, or offensive. to the maximum extent permitted by applicable law, under no circumstances will it not Tmall Global all liability for any content, including but not limited to any errors or omissions in any content, or any loss or damage arising from the use or reliance on any content posted on the website, sent by email, or otherwise provided.

6.4 you acknowledge this Tmall Global its designated personnel shall have the right ( but not an obligation ) they may, at their sole discretion, refuse, delete, stop, pause, delete, delete or move any content, including without limitation any content or information posted by you, may be available on the site without any liability to you. without limiting the above conditions, Tmall Global its designated personnel have the right to delete any content ( i ) breach of these terms of service or our prohibited and restricted project policies; ( me i ) if we receive a complaint from another user; ( me, i, i ) if we receive notice or allegation regarding intellectual property infringement or other legal guidance or request for dismissal; or ( i v) if this content is offensive. we may also prevent the delivery of communication ( including but not limited to status updates, publishings, messages and / or chat ) as part of the efforts of protecting the services or users, round trips to the services, or otherwise enforce the provisions of these terms and conditions. you agree that you must evaluate and assume all risks associated with any content, including but not limited to any dependencies on the accuracy, completeness or utility of such content. in this regard, you acknowledge that you have not yet and may not depend on any content created to the maximum extent permitted by applicable law Tmall Global or submit to Tmall Global, including but not limited to information Tmall Global all other parts of the forum and website.

6.5 you acknowledge, agree and agree Tmall Global you may access, save and disclose your account information and contents in accordance with any legal or legal requirements under the law, in compliance with the orders of the court or the legal requirements of any government or regulatory authority, Tmall Global or in good faith, such access preservation or disclosure is reasonably necessary: ( one ) comply with legal procedures; (b) enforce these terms of service or our prohibited and restricted project policies; (c) respond to claims that any content infringes third party rights, including intellectual property rights; (d) respond to your customer service request; or (e) protect rights, property or personal safety Tmall Global, its users and / or the public.

7. violation of our terms of service

7.1 violations of this policy may result in a range of actions, including but not limited to any or all of the following:

• list delete

• limit to account privileges

• account suspension and subsequent termination

• criminal charges

• civil litigation, including unlimited claims of compensation, / or temporary or injunction

7.2 if you believe that users on our website have violated these terms of service, please contact us help@ support solution. Tmall Global.com.my。

8. report intellectual property infringement

8.1 as mentioned above, Tmall Global list of intellectual property rights that are not allowed to violate the brand or other intellectual property owners (“ipr owner" ).

8.2 unless otherwise specified, users are independent individuals or businesses, and they are Tmall Global anyway Tmall Global neither the agent nor the representative nor hold or hold / or own any items listed on the website.

8.3 if you are ipr owner or by ipr officially authorized agents of the owner (“ knowledge agent” ) and if you believe that your rights or principal's rights have been violated, please notify us by submitting the intellectual property rights. (IPR) form and provide us with the following documents that require support for your claim. it does give us time to process the information provided. Tmall Global your complaint will be responded to as soon as possible.

8.4 complaints under this section 8 must be provided in the prescribed form Tmall Global, it may be updated from time to time and must include at least the following: ( one ) ipr owner or ipr physical or electronic signature of the agent ( collective, "informer" ); (b) description of the type and nature of intellectual property that allegedly infringes on rights and proofs of rights; (c) describe the nature of the alleged infringement and have sufficient details to enable Tmall Global assessment of complaints (d) URL(s) list (s) it contains so-called infringement; (e) enough information allows Tmall Global contact informants, such as the informant's body address, phone number and email address; (f) the statement from an insider said the complaint was made on a good faith belief, and the intellectual property determined by the insider was not authorized by the owner of the intellectual property rights or the law; (g) the informant's statement stated that the information in the notice is accurate, that the informant will be compensated for any damages that may be suffered due to the information provided by the informant, and that the informant has the appropriate right or right to represent in all matters relating to the complaint. ipr the owner takes action.

8.5 Tmall Global the right to confirm the manufacturer's right to enter into certain exclusive distribution agreements or minimum advertising price agreements for its products. however, breach of such agreements does not constitute intellectual property infringement. since the execution of these agreements is a problem between the manufacturer and the seller Tmall Global except for countries with laws that specifically govern selective or exclusive distribution, there is no assistance to such law enforcement activities and no exclusive distribution rights or price control matters will be enforced.

8.6 each seller agrees to hold it Tmall Global its affiliates are harmless in all claims, causes of action, damages and judgments arising from any claim of infringement of intellectual property rights or deletion of any content or product.

9. purchase and pay

9.1 Tmall Global in every country / the following payment methods are supported in the region:

( i ) credit card

card payments are processed through third-party payment channels, and the types of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in.

(ii) currency cash ( cod ) 

Tmall Global in selected countries / cod service is available in the area. the buyer can pay cash directly to the delivery agent after receiving the purchase.

(iii) bank transfer

buyers can make payments through atms or internet bank transfers (“ bank transfer” ) to our designation Tmall Global guaranteed account ( as defined in section 12 ). buyer must provide Tmall Global through the transfer receipt or payment transaction reference for verification purposes, through the "upload receipt" function Tmall Global apply as payment confirmation. if payment confirmation is not received Tmall Global within three (3) days, the buyer's order will be cancelled.

(iv) installment plan

buyer can pay orders over rm500 through installments. payments through installments are processed through third-party channels. the current banks that support installment plans are maybank and public banks.

(v) use spaylater delayed payment for services ( if applicable )

buyer can use it seamoney capital malaysia sdn provided spaylater service to defer qualify orders. bhd。 (“SeaMoney”). to provide spaylater serve, seamoney will make a purchase arrangement for the receivable notes with the qualified seller so that the seller can sell the payee from the buyer to seamoney， in exchange for seamoney payment.

9.2 buyers can only change their preferred payment method for purchases before making payment.

9.3 Tmall Global no liability, nor any loss or loss, from the transportation information and / or payment information entered by the buyer in connection with the purchase of the goods or incorrect remittance. we reserve the right to check whether the buyer has been authorized to use certain payment methods and may suspend transactions until such authorization is confirmed or cancelled related transactions in which such confirmation is confirmed.

10. seller's wallet

10.1 your account allows you to store the money you receive from the sales earned on the platform (“ seller's wallet" ). the sum of this money minus any withdrawal will be reflected as the balance of your seller's wallet.

10.2 you can transfer funds from the seller's wallet ( up to your number Tmall Global wallet balance ) to your link bank account (“ link to account” ) by submitting a transfer request (“ withdrawal request” ) at most once a day. Tmall Global you can also automatically transfer funds from the seller's wallet to your linked account, confirm Tmall Global. Tmall Global such transfers can only be processed on weekdays, which may take up to two business days to be credited to your linked account.

10.3 the seller is entitled to a (1) free weekly withdrawal requests (“ weekly withdrawal limit” ). Tmall Global for every additional withdrawal request exceeding the weekly withdrawal limit, it may be charged rm0.12 fees (“ withdrawal fee” ). withdrawal fees are subject to sales and service tax (“SST”). weekly withdrawal limits and withdrawal fees may change Tmall Global careful.

10.4 money from your sale Tmall Global it should be attributed to your seller's wallet within three (3) the few days after the item is delivered to the buyer, or immediately after the buyer admits that they have received the item.

10.5 after submission, you may not modify or cancel the withdrawal request.

10.6 in the event of error handling any transaction, you authorize us to initiate debit or credit input to a designated bank account to correct such errors, provided that any such correction is made in accordance with applicable laws and regulations. if we are unable to debit your designated bank account for any reason, you will authorize us to resubmit the debit and any applicable fees to any other bank account or payment instrument you have or to deduct the debit and applicable fees from the seller's wallet in the future. if we are unable to attribute your alternative account for any reason to your alternative account, we reserve the right to process or process such funds in accordance with applicable law. (jabatan akautan negara) (“ registrar” )  according to the requirements provided by the malaysian unclaimed funds act. in this case, you can directly recover unclaimed money from the registrar, less any fees that may be levied without further request for help.

10.7 you authorize us to initiate a debit or credit registration with your seller's wallet:

 10.8 undelivered goods shall not be hidden or deleted at will, otherwise the progress of fund settlement in the system will be affected. if the loss fund is lost, the platform only bears the secondary responsibility of 10 ％

10.9 the number of products on the shelf shall not be less than 15 pieces, and the time period for the product removal shall be 1 month. if you delete the product at will during the operation, the platform will warn the store

( i ) correct any errors in any transaction processing;

(ii) where Tmall Global you have been confirmed to be engaged in fraudulent or suspicious activities and / or transaction;

(iii) related to any lost, damaged or incorrect items;

(iv) related to any reward or rebate;

(v) related to any unpaid expenses;

(vi) resolution with the resolution of any transaction dispute, including any indemnity from you or from you;

(vii) related to any prohibited items or items detained by customs;

(viii) related to any change in thinking agreed by the buyer and seller;

 (viiii)merchants are prohibited from frequently removing products from the shelves within a month. if more than two products are removed from the shelves within a month, the store wallet withdrawal function will be limited to 15 days. if you need to delete a product from the shelves, you will need to contact the platform customer service to delete the product.

(ix) recover any outstanding amounts ( including late payment fees and / or interest ) you owe us; and

(x) by purchasing ad points, you activate the growth feature of ad points and your ad credit is lower than your ad credit limit.

  10. manage legal and dispute resolution